Privacy Policy

1. Who We Are

Modular Home Direct (“Modular Home Direct,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have when you visit our website, contact us, submit a form, create an account, make a purchase, or communicate with us by phone, email, or text message.

2. Information We Collect

A. Information you provide directly

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Company name
• Information submitted through contact forms, quote requests, financing forms, checkout, account registration, customer support requests, and other website forms
• Any other information you choose to provide when contacting us

B. Order and transaction information

• Product and order details
• Payment-related information processed through our payment providers
• Order history
• Delivery and account-related information

C. Account information

If you create an account on our website, we may collect your username, password, account preferences, and related profile information.

D. Automatically collected information

• IP address
• Browser type
• Device type
• Operating system
• Referring pages
• Pages visited
• Time spent on pages
• Date and time of access
• Basic analytics and usage information
• Cookie and similar technology data

E. Comments and media

If comments are enabled on our website, when visitors leave comments we may collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help detect spam.

If you upload images to the website, avoid uploading images with embedded location data such as EXIF GPS, because visitors may be able to download and extract that data from images.

3. How We Use Information

We may use your information to:

• Provide products and services
• Respond to inquiries and customer support requests
• Process orders, payments, and deliveries
• Send transactional or service-related communications
• Manage customer accounts
• Improve our website, services, and customer experience
• Detect, prevent, and address fraud, abuse, security issues, or technical problems
• Comply with legal obligations
• Maintain internal records and business operations

4. Text Messaging / SMS Privacy

If you text our business number, we may use your phone number and message content to respond to your inquiry and provide customer care.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

Your mobile information, including your phone number, text messaging opt-in information, and consent data, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional use.

We may share limited information with service providers that help us operate our communications systems, website, customer support, order processing, or other business operations, but those providers may only use the information to perform services on our behalf and not for their own marketing purposes.

If you no longer want to receive text responses from us, reply STOP. For help, reply HELP or contact us at support@modularhomedirect.com.

Message and data rates may apply depending on your carrier and plan.

5. AI-Assisted Communications

Some customer communications may be assisted by automated systems or artificial intelligence tools in order to provide faster responses, organize requests, and improve customer service. These tools may process the information you provide in messages, forms, or other communications. Human review may also occur as needed for customer service, quality assurance, training, safety, fraud prevention, or business operations.

6. Cookies & Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

• Keep you logged in
• Remember your preferences
• Improve website performance and functionality
• Understand site usage and traffic patterns
• Support security and fraud prevention

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies may last for up to one year.

If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we may set cookies to save your login information and screen display choices. Login cookies may last for two days, and screen option cookies may last for one year. If you select “Remember Me,” your login may persist for two weeks. If you log out, login cookies will be removed.

If you edit or publish content, an additional cookie may be saved in your browser. This cookie includes no personal data and may expire after one day.

You can control cookies through your browser settings, but disabling cookies may affect some website functionality.

7. Embedded Content & Third-Party Services

Pages on this website may include embedded content or third-party services such as videos, maps, payment processors, analytics tools, spam detection tools, chat tools, customer support tools, advertising services, and social media integrations. These third parties may collect data about you, use cookies, and monitor your interaction with their content or services according to their own privacy policies.

8. How We Share Information

We do not sell your personal information for money.

We may share information in the following circumstances:

• With vendors, contractors, and service providers who help us operate our website, communications, hosting, analytics, payment processing, fraud prevention, customer support, shipping, and other business operations
• With professional advisors such as lawyers, accountants, insurers, or auditors
• In connection with a merger, sale, financing, acquisition, restructuring, or transfer of all or part of our business
• When required by law, subpoena, court order, or other legal process
• When we believe disclosure is necessary to protect our rights, property, safety, customers, users, or others

All sharing of SMS opt-in or consent data excludes sharing with third parties or affiliates for marketing or promotional purposes.

9. Payment Information

Payments made through our website may be processed by third-party payment processors. We do not store complete payment card numbers on our own servers unless specifically stated otherwise. Payment data is handled according to the applicable payment processor’s privacy and security practices.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services
• Complete transactions
• Maintain business and tax records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations
• Protect our business and users

If you leave a comment, the comment and its metadata may be retained indefinitely.

If you create an account on this site, we store the personal information provided in your profile. You may be able to view, edit, or delete certain profile information, except that usernames may not be changeable. Website administrators may also access and edit that information.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Rights & Choices

Depending on where you live, you may have rights regarding your personal information, such as the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of certain information you provided to us
• Object to or limit certain processing where applicable
• Withdraw consent where processing is based on consent

To make a privacy-related request, contact us at support@modularhomedirect.com.

If you have an account on this site or have left comments, you may also request an exported file of the personal data we hold about you, subject to legal and operational exceptions.

We may need to verify your identity before processing certain requests.

13. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take reasonable steps to delete it where appropriate.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, practices, or privacy policies of third-party sites. Review their policies before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date above. Your continued use of the website or services after changes are posted means you accept the updated policy to the extent permitted by law.

16. Contact Us